Store Policies

Last Updated: June 26, 2025

Delivery Policy

Delivery Fees are at the discretion of our staff at the time of purchase based on the information given to us, by you, our customer.

Delivery Fee Schedule (Subject To Change At Any Time)

• Local Deliveries that are less than $1000.00 (before tax) and does not include heavy weight goods (i.e. Drywall, Concrete Products) are subject to a $50.00 fee. (*)
• Local Deliveries that include heavy weight product are subject to a min. $50 delivery fee or a fee of $2.00 per heavy-weight item, whichever is greater. (e.g. an order with 40 sheets of drywall would have a $80.00 delivery fee. (40 sheets X $2.00/sheet))
  • Items required to be unloaded by hand or one at a time, may be carried off our delivery vehicle directly into a garage or set off to the side of the vehicle. The Fee does not include carrying product into a house or extended distances from the delivery vehicle.
• Local Deliveries requiring our tag along forklift for site unload will be subject to a minimum $100.00 Delivery fee. (*)
• All non-local Delivery fees will be calculated at time of order.

The fee’s noted above with the symbol * include a maximum of 15 min. on site for unloading.  If extended time onsite is required, it must be noted prior to the delivery.

Our Expectations of Our Customers for Their Delivery

• Driveways must be clear and accessible for our vehicles and equipment.
• Driveways/site conditions must be capable of handling larger vehicles. i.e. gravel driveways must be compacted with appropriate fill to ensure vehicles will not have difficulty entering or exiting the site. Our drivers will do their best to get to the locations requested by our customers but if by doing so, get into a situation that a tow out or recovery is required, it is the responsibility of the contractor or property owner to cover the costs.
• The customers or a customer representative must be on site if there is a specific location for the product is to be placed. Otherwise, the location must be clearly marked.  Our drivers will do there best to get as close as possible to the location but will use their best judgement at the time to minimize the chances of requiring assistance.
• Scheduled deliveries require a minimum 1 business day notice of cancellation or postponement.

Returns For In-Store Purchases

Returns of regularly stocked items are accepted within 30 days of original purchase subject to the following terms and conditions:

• All returned items must be accompanied by their original receipt, show no signs of use, in their original packaging, unused and in good saleable condition.  Lumber and panel items must not be cut, weathered, or otherwise show any signs of use to receive credit.  We cannot offer returns for non-stock, special order items, items marked final sale or items sold more than 30 days previous.

• Refunds will be issued by the original method of payment.  In the event payment was made by cheque, refunds will be subject to a min. 3 day delay from the time of the return and an additional 21 day waiting period from time of original purchase, after which a company cheque will be issued to the customer via Mail or Customer pickup from our Jarvis location, completing the refund process.  Due to limited cash on site returns greater than $500.00 may need to be postponed or scheduled for a subsequent day or time.
• Returns of large quantities may take up to 5 business days to process due to verification procedures.
• Some items may require same store return.
• Returns maybe subject to a restocking fee.
  • Restocking fee’s will be applied on a case-by-case basis.
  • Reasons for Restocking fee’s (but not limited to):
    • Large Volume returns (Greater than 10% (by dollars) of the original Invoice)
    • Packaging is damaged and not pristine condition
    • Returns are outside of the scope noted above

In the event you require a pickup of returns from your jobsite, pickup fees plus a restocking charge may apply.

On-site Pickup of Returns or Product Exchange

All On-site pickup of items being returned or exchanged are subject to all standard in-store return policies unless otherwise noted below:

• A 25% restocking fee will apply to all goods being returned. Unless otherwise specified by Management.
• A minimum of one of the following fee’s will apply to the pickup
  • Local pick-ups will be subject to a minimum $50 fee
  • If our piggy back lift truck is required onsite for the purpose of the return an additional $100 fee will be applied.
• A 25% restocking fee will apply to all goods being returned or exchanged. Unless otherwise specified by Management.
  

In-Store Special Order Policy

We will gladly special order your item should we not have it as a regularly stocked product, subject to the following terms.

• All special orders are subject to a minimum 50% Deposit at the time of order.  (Deposit may be waived for our charge account holders.)
• NO RETURNS will be accepted on special order or non-stock merchandise.
• Special order items and deposits are NON-REFUNDABLE.
• Special orders CANNOT BE CANCELLED once placed with our suppliers.
• We are not responsible for production delays or other unforeseen circumstances that delay delivery of any special order. We will provide an estimate (to best of our ability) of the lead time required for your item to come in, however we cannot guarantee a lead time under any circumstance.

Customers will be asked to sign a form acknowledging our special order policies and that they have reviewed the order for accuracy.